Privacy policy
1. General Information
The website www.bigsack.ch (hereinafter: the "Platform") is operated by BSC Transports SA, a public limited company based at Route de Puidoux 16, 1091 Grandvaux / Bourg-en-Lavaux, Switzerland (hereinafter: "BSC Transports" or "Big Sack"). Big Sack places great importance on protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect the personal data of visitors to our website and registered customers (hereinafter collectively referred to as "User(s)"). It also sets out the purposes of data processing, the rights of Users and the security measures implemented.
This Privacy Policy forms an integral part of Big Sack's Terms and Conditions.
2. Acceptance of the Policy
By using the Platform, visitors agree to the provisions of this Privacy Policy. Registered customers confirm their consent when creating an account or placing an order by checking the box: "I have read and accept Big Sack's Terms of Use."
By doing so, the User explicitly agrees to the collection and processing of their personal data as described in Sections 3 to 10 below.
3. Personal Data Collected
Big Sack only collects the data necessary to provide its services and to manage customer relationships effectively.
3.1 Data Provided Voluntarily by the User
When placing an order online, creating a customer account or filling out a contact form, we collect the following data:
- First and last name
- Postal address
- Email address
- Telephone number
- Billing and delivery address
- Company data (for business customers)
- Payment information (card, TWINT, invoice)
- Free text or comments
3.2 Data Collected Automatically
When browsing the Platform, certain technical data are collected automatically:
- IP address
- Device and browser information
- Cookies and session identifiers
- Approximate geolocation data
- Connection data (logs)
4. Use of Personal Data
The data collected are processed for the following purposes:
- To fulfil contractual services (sale and delivery of waste bags, waste collection and processing)
- To create and manage user accounts
- To process payments through the secure Stripe platform
- To communicate with customers (order confirmation, invoicing, customer service)
- To improve the website and user experience using analytics and performance tools
- To send information and offers by email (Sendgrid / Pipedrive)
- To ensure website security and prevent misuse or fraud
The data are not sold or shared with third parties for commercial purposes.
5. Data Sharing with Third Parties
To provide its services, Big Sack uses carefully selected service providers bound by data processing agreements that comply with the Swiss FADP and the EU GDPR.
The following third parties may have access to certain data:
| Type of Service | Provider | Processing Location | | --- | --- | --- | | Hosting | Infomaniak | Switzerland / EU | | Security & CDN | Cloudflare | Switzerland / EU | | Payment | Stripe | Switzerland / EU | | Email marketing / communication | Pipedrive, Sendgrid | Switzerland / EU | | Web analytics & advertising | Google Analytics, Google Ads, Meta Pixel, Segment, Google Tag Manager | Switzerland / EU |
No data are transferred to countries without an adequate level of data protection under the FADP or GDPR.
6. Server Location
Data are hosted on servers located in Switzerland and the European Union, operated by Infomaniak and Cloudflare, which maintain a high level of security and compliance with legal requirements.
7. Cookies and Tracking Technologies
7.1 General Information
When visiting the Platform, cookies are automatically stored on your device. These cookies ensure the website functions correctly, measure audience traffic, and allow us to tailor our advertising content.
Types of cookies used:
- Essential cookies – required for website operation and shopping functionality
- Statistical cookies – used to analyse site traffic and performance
- Marketing cookies – used for personalised advertising through Meta Pixel or Google Ads
You may change your preferences at any time via the "Cookie Settings" link in the footer of each page.
7.2 Analytics and Performance Tools
We use the following services:
- Google Analytics and Google Tag Manager (Google Ireland Ltd.)
- Meta Pixel (Meta Platforms Ireland Ltd.)
- Segment (Twilio Inc., Europe)
These tools use cookies to produce anonymised statistical reports on website usage.
7.3 Plug-ins and External Content
The website integrates content from YouTube and Google Maps. When accessing this content, your browser may transmit certain data (such as IP address) to the providers concerned. For further information, please refer to their respective privacy policies:
8. Data Security
Big Sack implements appropriate technical and organisational measures to protect data against loss, misuse, unauthorised access, alteration or destruction. These measures include:
- Secure hosting in Switzerland and the EU (Infomaniak / Cloudflare)
- SSL encryption of all communications
- Restricted access to data based on the "need-to-know" principle
Despite all precautions, users are informed that data transmission over the Internet may carry residual risks.
9. Data Retention
Personal data are retained only for as long as necessary to fulfil the purposes mentioned above:
- Billing data: 10 years (legal accounting requirements)
- Navigation data: up to 5 years
- Order / account data: for as long as the account remains active
- Cookies: vary depending on their type (session or persistent, max. 13 months)
10. User Rights
In accordance with the Swiss FADP and the EU GDPR, you have certain rights regarding your personal data. At Big Sack, you may:
- Modify your cookie preferences during your first visit to the site; this option remains available until you confirm your consent or refusal.
Other rights (access, deletion, objection, rectification) are not currently activated, as Big Sack limits the collection and processing of personal data strictly to what is necessary to provide its services.
11. Contact
BSC Transports SA (BSC Transports AG / BSC Transports Ltd) Route de Puidoux 16, 1091 Grandvaux / Bourg-en-Lavaux – Switzerland info@bigsack.ch Daryl Schlup, internal data protection officer
12. Changes to this Policy
Big Sack reserves the right to modify this Privacy Policy at any time. Changes will be published on this page, indicating the date of the last update.
Last updated: October 2025